Xera Delivery ("we," "our," or "us") is committed to protecting the privacy and security of our drivers. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data and location information, when you access or use the Xera Delivery Driver mobile application (the "App").

By installing, accessing, or using the App, you consent to the collection, usage, and transfer of your data as outlined in this Privacy Policy. If you do not agree with these terms, please do not use the App.

1. Information We Collect

B. Account and Profile Information

We collect personal information when you register and set up your driver profile, including:

• Identity Details: Your full name, email address, phone number, password, and profile picture.
• Vehicle Information: Vehicle type (e.g., car, motorcycle), license plate number, color, and model. This details are shared with customers so they can identify you upon arrival.
• Driver Documents: Driver's license copy, background checks, and official identification details.

C. Device and Usage Details

When you use the App, we automatically log information regarding:

• IP address, device manufacturer, model, operating system version, and unique device identification tokens (such as Firebase Cloud Messaging tokens).
• System crashes, application usage patterns, and log metrics.

2. How We Use the Information

We use your information to power, secure, and improve the Xera Delivery ecosystem, specifically to:

• Dispatch orders and match you with nearby pick-up locations.
• Estimate travel time, optimize routing, and log completed deliveries for payments.
• Update merchants and customers with live tracking status during an active delivery.
• Send critical alerts, notifications, and service updates via push notifications.
• Verify identities and maintain a secure and trustworthy platform.

3. How We Share Your Information

To enable the delivery process, your information is shared as follows:

• With Customers: Once you accept a delivery, the customer is shown your name, profile photo, vehicle license plate, and live location map until the order is successfully completed.
• With Merchants: We share your contact details and live ETA with the merchant so they can prepare the order for handoff.
• For Legal Obligations: We may share your data with authorities if required to do so by applicable laws or to protect our legal rights.

4. Data Security

We employ administrative, technical, and physical security measures designed to protect your personal information and location records against unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention & Account Deletion

We retain your personal data for as long as your account remains active. You have full rights to request the deletion of your account and associated personal information at any time.

How to Request Account Deletion:

You can request account deletion in the following ways:

1. Within the App: Navigate to Profile > Account Settings > Delete Account.
2. Via Email: Send a direct email to our support team at support@xera-delivery.com requesting account and data removal.

Upon receiving your request, we will delete your personal data, location logs, and profile records from our databases within 7 business days, except where we are required by law to retain specific transaction records.

6. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be published on this page with an updated date. We encourage you to check this policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions or feedback regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@xera-delivery.com
• Office Address: Xera Delivery Office, Sulaymaniyah, Iraq